Contact & FAQs

Frequently Asked Questions

• WHERE CAN I FIND A USER MANUAL FOR MITUTOYO EQUIPMENT?

  For Mitutoyo tools and instrument user manuals, please contact tech support at user.manual@mitutoyo.com.

• WHERE DO I GO FOR PRODUCT TRAINING?

  For Mitutoyo Product Training, please contact your local Mitutoyo showroom.

• WHERE DO I GO FOR MITUTOYO SOFTWARE SUPPORT?

  For Mitutoyo software support, please contact tech support at software.support@mitutoyo.com..

• WHERE CAN I FIND THE MITUTOYO PARTS LIST FOR MY PRODUCT?

  To view Mitutoyo product parts breakdown sheets, please visit: https://www2.mitutoyo.co.jp/eng/support/service/parts_list/index.php

• WHERE DO I GO FOR MAJOR INSTRUMENT CALIBRATION?

  For Mitutoyo major instrument calibration, please contact field.service@Mitutoyo.com.

• WHO DO I CONTACT IF I AM HAVING ISSUES WITH REGISTRATION?

  Please reach out to customerservice@mitutoyo.com or call 888-MITUTOYO for any assistance.

• WHAT DO I DO IF I FORGOT MY LOGIN OR PASSWORD?

  Your User ID is your email address that you registered with. If you forgot your password, there is a link on the Login page that will send you an email to reset.

• WHAT IS A CODE NUMBER IN PRODUCT SEARCH?

  The Code Number is the same as the Order Number for all Mitutoyo products in the Mitutoyo catalog or on our website. For example, the Code Number for a Quickmike Series 293 ABSOLUTE Digimatic Micrometer is: 293-676. The Code Number for a Digimatic Caliper with SPC and carbide tips is 500-724-20

• WHY WON’T MY PRODUCT SEARCH TURN UP ANY RESULTS OR THE RESULTS I WANT?

  The Product Description search box is based on how products are listed in the Mitutoyo catalog and on our website. If your search does not come up with any products, or it comes up with the wrong products, try another product search using more specific Mitutoyo terms, ie: Digimatic micrometer instead of digital micrometer.

• HOW DO I CREATE A PRODUCT QUOTE?

  To start a product quote, first go to the Quotations tab. On the right of the screen, click “CREATE NEW” button. In the pop-up Quotation Details window, name your quotation (ie: Digital Calipers Oct. 2021), you can name it whatever you choose. Fill in all of the required information on the pop-up window, then hit “CREATE” at the bottom. Then, go to the Product Search page located on the Products tab in the main menu. Search for the product you want, select how many of the tools you want in the box, and hit the red “ADD TO QUOTE” button on the right. You can add as many products as you want to a quote. When you’re done adding products to your quote, click on the name of your quote above the product list and then click the red “GO” button. If you have more than one quote created, all of your quotes will appear in a drop-down menu in the box above the product list. Choose the quote you want to add the products to and hit the red “GO” button. From here, you can save, cancel, generate a quote that is saved in a PDF format, or request a quote from an authorized Mitutoyo distributor you can choose when you click on “REQUEST QUOTE FROM DISTRIBUTOR) button.

• DOES MITUTOYO OFFER CAD DRAWINGS OF PRODUCTS?

  Yes, please view link https://www2.mitutoyo.co.jp/eng/products/cad/ or contact tech.support@mitutoyo.com.

• CAN I SHARE A COURSE THAT I PURCHASED?

  No. eLearning courses are only available to the user that is authorized to view them.

• ARE THE PRICES SHOWN LIST PRICING?

  Yes. All pricing is shown at list price.

• WHAT ARE THE BENEFITS OF REGISTERING MY MITUTOYO GAGES?

  By registering your Mitutoyo gages you get access to safety notices and recalls, educational material, new product announcements and exclusive discounts and special offers.

• WHAT IS THE DIFFERENCE BETWEEN A COMPANY OWNED GAGE AND AN EMPLOYEE OWNED GAGE?

  A company owned gage is owned by the company you work and an employee owned gage is one that you have purchased.

• WHY ARE SOME COURSES NOT AVAILABLE TO ME?

  Depending on the content of the course it may or may not be available to you depending on the Mitutoyo gages you have registered.

• HOW DO I CHANGE MY NOTIFICATION PREFERENCES?

  To change your notification preferences for Announcements and Events, choose Edit Profile from you login menu and select Notification and Preferences.

• CAN COURSES ONLY BE PAID FOR BY CREDIT CARD?

  For alternative payment methods, please contact training@mitutoyo.com or 888-MITUTOYO.

• WHAT HAPPENS TO MY.MITUTOYO ACCOUNT IF I MOVE TO A NEW COMPANY?

  If you move to another company with a different email address, you should change your Profile information including your email address using the Edit Profile option under your login.

• CAN I REGISTER NON-MITUTOYO GAGES?

  My.Mitutoyo is designed for registering Mitutoyo gages only.